Ed holds a Master’s degree in Finance from RMIT and a Bachelor’s degree in International Business. He has over 10 years of experience in Market Research on the quantitative side, covering a large variety of clients and industries. He is passionate about his work, and takes pride in understanding client’s needs and finding actionable solutions. Outside of work, Ed is an avid traveller, having spent time living in London, China, San Francisco, and Boston.

Miles is IMI’s IT Director and data analyst with over 14 years’ experience. Well-versed in the usual suite of multivariate statistical techniques (conjoint, regression, factor analysis, cluster analysis, latent class, Bayesian methods, GIS modelling) Miles spends a lot of his time staring at rows of data and coding solutions in R or Python. Before joining IMI International in 2009 Miles was the Operations Manager and Lead Developer at Qualified Opinions where he worked for two years.

Miles has a Bachelor of InfoTech (honours) majoring in Business Information Systems from the University of Wollongong.

As everyone will freely attest, Caroline keeps IMI running, and has done for over 10 years. Educated in Melbourne and having had a varied working life, from hairdressing, to hosting at the Victorian Pavilion at World Expo, to Personal Assistant on an overseas business mission and for company CEOs, to Office Administrator and Bookkeeper, Caroline (“Carrotts”) is well-travelled and loves keeping healthy with yoga and long beach walks with our office dog, Pepa.

Duane is a practical thinker who is motivated by clarity. He has a knack for “getting to the heart of the matter” – aka Insight Driving Profit. Duane joined IMI’s Melbourne office in 2015 after 10 years with IMI Toronto. His industry experience across North America, Europe, and Asia-Pacific includes FMCG/CPG, QSR, beverage, financial services, and automotive, as well as numerous sports and entertainment properties and not-for-profit organisations.

Duane has a PhD in Psychology (2003), and was a post-doctoral fellow and lecturer at the University of Toronto.

After graduating with a degree in history and business, Justin’s fascination for psychology led him to work in qualitative research where he analyzed interviews and focus groups. He also provided clients in the food and technology industries with a more comprehensive insight into the Japanese market by coordinating research safaris. Having moved into the quantitative side of research, Justin is enjoying the opportunity to support his findings with cold hard facts. When he’s not working, he enjoys playing guitar, cooking, and motorcycle touring.

Chisato (“CK”) has worked for our Japan office since 2017 and has ensured the successful execution of hundreds of research projects across key project touchpoints. If you ask CK why she works at IMI (and we did), she would say “I enjoy working with people who are passionate and motivated about their work as well as personal lives, and to work in a small but high-performing team is what I had been wanting to. Required to be proactive and truly think and act on my own, for me IMI Japan is where I can keep learning and growing”.

Prior to joining IMI, Chisato worked as a research analyst in a research agency focused primarily on automotive projects (Advanced Driving Assistance System / autonomous driving technologies).

Vincent has been an Account Manager in our Australian office since 2017. Prior to joining IMI, Vincent was a project analyst with DBM Consultants where he worked on Australia’s largest business banking tracking survey servicing the research needs and requirements for one of Australia’s ‘Big Four’ financial institutions. With more than 3 years’ market research experience he has worked extensively with clients in FMCG/CPG, QSR and financial industries in both syndicated end bespoke analysis.

He has a Bachelor of Business (Marketing & Management) degree from Monash University and is the office sports nut, being a die-hard fan of his Hawthorn Hawks, New England Patriots and Miami Heat.

People call Jyothi “The Machine”. Well, they don’t, but they should: Jyothi is a tireless DP juggernaut with 9 years’ market research experience, 3.5 of them with IMI. Originally based out of Singapore and currently based out of his home town of Chennai, most of Jyothi’s time is spent on programming and tabulation projects in the Asian region. Outside of work, Jyothi is a passionate cricket enthusiast: playing, watching, and friendly sledging members of our Aus team when India beats Australia.

Ned is IMI’s IT/Operations/Development Manager with over 12 years experience. His understanding of a vast array of technologies and unique skills in the management and presentation of data extend into every area of the IMI business. Ned’s experience at IMI International includes survey programming, tabulation, managing the operations team and leading the development team working on automating IMI’s internal IT systems and enhanced survey experiences. Before joining IMI International in 2009 Ned was a Developer at Qualified Opinions. Ned has a Bachelor of Applied Science majoring in Mathematics, and a Diploma of Information Technology from RMIT.

Devon lives for strategy and problem solving, and loves how market research can be used to impact almost all aspects of a business, not just marketing. Before jumping to agency side in 2007, he saw the power of research first hand in his tenure as a Marketing Director. It was love at first sight. When Devon isn’t chatting big-picture ideas with his colleagues, he’s usually cooking for his friends and family, planning the next holiday, renovating, or attempting to brush the knots out of his two daughters’ hair. Favourite saying: If you find yourself with a lot, build a bigger table, not a higher fence. Least favourite saying: No.

Saba is the Japan office’s resident programming, data processing and all-round-technology-doingness wizard, with over 10 years’ experience in reporting and systems automation. Saba began his career at Accenture automating reports in SAP and later moved on to systems automation and testing at the Royal Bank of Canada before joining our Japan office.

Fun fact: Saba (鯖) means “Mackerel” in Japanese so Saba’s display picture on the company internal messaging system is the aforementioned fish.

Saori has prior experience in market forecasting and merchandising at music and film industry (wholesale) with strong background in entertainment and digital content business. She has a master’s degree of Science in Marketing and Consumer Psychology at University of Sussex. She hopes to deliver invaluable insights into marketing strategies and campaigns.

After graduating from university, Koichiro jumped into the IT industry to find ‘something interesting’ and came across online research. He has 6.5 years’ experience in several research companies as a sales and project manager for both domestic and global clients/partners. He then joined a consulting firm, handling the employee survey for 7 years. In IMI, he is enjoying and also responsible for connecting people and information. He has many hobbies such as soccer, futsal, drumming, comics and movies, but his favorite is spending time with his family.

Pepa is part Kelpie, part Staffy and part Subaru WRX who loves to chase balls and dart about the beach or the park with her best friend Russell (the Jack Russell). Pepa has held the role of Office Emotional Wellbeing Coordinator at IMI for almost three years, soothing stress, beating the data blues and fending off any arriving delivery people who clearly have nefarious intent.